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Many medical offices are still structured like offices of 20 years ago, and physicians and staff feel the stress of working in an outdated model. Resources in this section of the website are designed to assist family physicians in exploring the new model and taking concrete action steps to transform their practices.

Evaluating Patient Cycle Time + Streamlining Patient Flow

Waits, delays and cancelations can be common, but all contribute to non-value-added time for patients, providers and staff.


Improving Referral Processes

Improving the referral process involves building model referral relationships and strengthening communication to improve the referring physicians’ ability to receive relevant reports.